How do I return an item?

Once you place an order, you will charged for the total amount of your purchase.

Systems will be mailed within 5 days of your purchase.

Return Policy (
30 Day Money Back Guarantee):

While all exercise equipment promises to help you burn calories, tone, get more activity, etc., sometimes a buyer realizes AFTER they buy the equipment that they just won’t use it because they don’t have time, find it socially isolating, or busy schedules just get in the way. At Excy, we built a high quality system to be used anywhere, anytime and to make the choice to move more extremely convenient. If you buy an Excy and know within 30 days that you won’t use it, we’d love it back as it was never designed to be just another piece of exercise equipment collecting dust!

If you choose to return your Excy system after the 30-day period, a restocking fee will apply. Credit for all returns will be refunded in the same manner as the original payment. Excy products must be returned undamaged in original packaging. To process a return, simply contact our team Please contact us with subject line “Return Request” and your serial number so that we can provide you with the return authorization number and the return shipping address needed to process the return within a timely manner. Shipping cost will be deducted from refunded amount.

Product Return Policy:

  • 0-30 days – no charge, if you are not happy, send it back undamaged, no questions asked.

Trial Period Beyond 30 Days

  • 31 days – 60 days the restocking fee is 15% of the purchase price.
  • 61 days – 90 days the restocking fee is 25% of the purchase price.
  • 91 days – 6 months the restocking fee is 35% of the purchase price.
  • No product returns are accepted after 6 months from the date of purchase.

Additional Fees:

  • 50% for any damaged metal part (such as bent, dinged, smashed)
  • 10% for every metal part that has damaged paint.
  • 5% for every plastic part that has damage.